Return Procedure

In order to protect customer, we suggest customers should follow the procedures below to return item after receiving the confirmation, please follow these easy steps:

Step 1 – Take a photo of the item to be returned for record.

Step 2 – Contact our staff before returning the parcel.

Step 3 – Pack the item with their original packing box enclosed with sales invoice, price tag and other accessories.

Step 4 – Return the item to the following address within 7 days. 

Step 5 – Please provide the return parcel tracking number for all items. Kindly inform us before returning the item otherwise the request will not be processed.

*Customer shall bear the freight charge (if any) on returning item and be responsible for the safe delivery of the item.

After parcel arrives

Customer will receive a call or email notice when item is arrived.

When the item is found intact following an examination, we will refund.

Please allow 7 days working days for your return to be processed. If you requested a refund, we will be return payment to the original card used to place your order.

*If your parcel lost / damage during delivery, we will not responsible because it is buyer risk. If courier service know there is any gold item in the parcel, they shall not refund the payment to either seller / buyer.

Refund Policy

We will take 1 to 2 working days to investigate your case/issue.

We accept refund for below conditions:

If the product delivered is in damaged or defective condition.

(We will have the proof of the parcel photo before ship out. If we find out the item we shipped out is in good condition and damage caused by courier service or customer itself, we have the right to reject your refund request).

If the type or size of the product is wrongly sent.

(We will allow you to exchange any size or type of product if you’re dissatisfied with our product. However, we have the right to refuse your return & refund if we did mention clearly the size measurement and product photo in our website or outlets).

Maximum claimable courier service charges:

*Customer needs to attached the courier service receipt as a proof

We do not accept refund for below conditions:

1.We do not accept any change of mind as a reason for a refund.

2.If we agree on changing size/type of product (the product you need is still in stock), we have the right to refuse any refund request.

3.We do not refund any duplicate order that is made by the customer itself. We will send the duplicate product to you or allow you to exchange with other products.

4.We do not accept any refund for pre-order items such as ring, bangle, customize products etc.